Our goal every day: completely satisfy our customers. |
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| Offering an integral and efficient supply chain, including value added
services, using cost-efficient systems realizes this. |
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| The proximity of Geodis to its customers
ensures an ambitious quality approach, as well as the deployment
of innovative services. We want to make life
easier for our customers by developing new services. |
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| Our management systems consist of: |
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• A structured way of starting-up (new) customer solutions.
• Clear agreements with our customers, by using service level agreements
(SLA) and key performance indicators (KPI).
• Proactive approach
to our customers.
• Monitoring and steering our process by key
performance indicators at all levels in our organization. Measuring and
improving our processes by external and internal audits (we have our own
certified internal audit team). Countermeasures are identified, tracked
and used to drive improvements.
• Using techniques of continuous
improvement for our activities.
• Investing in employees by training
and further improving customer awareness.
• Taking care of a safe
working environment, both internal and external.
• Offering Reverse
Logistics Services to our customers.
• Good housekeeping, by using
the 5S method (Sort-Store-Sweep-Standardize-Sustain) |
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“Quality systems within Geodis [...] are not separate systems
but are fully integrated in the processes. Therefore, they are very effective
and provide us with our dashboard to control and improve our performance.”
Quality Manager |